Refund Policy

Last updated: July 22, 2026

This Refund Policy explains Your statutory right to cancel a new Subscription and get a refund, and what happens if You cancel after that right has expired. You do not need to make a purchase to evaluate the Service: the Free plan lets You use it at no cost.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Refund Policy) refers to Yellow Raincoat Ltd, Plus X Innovation, Lewes Road, Brighton BN2 4GL, UK.
• Order means a request by You to purchase a Subscription from the Company through the Service.
• Service refers to the Website.
• Subscription means the services or access to the Service offered on a subscription basis by the Company to You.
• Website refers to PixelWatcher, accessible from https://pixelwatcher.io.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Right to Cancel

If You are a consumer, You have a statutory right to cancel a new Subscription within 14 days without giving any reason.

The cancellation period runs for 14 days starting on the day You take out the Subscription — the day of Your Order — not from when You first use the Service or run Your first check. This right applies to a new Subscription only. It does not apply to, and is not renewed by, an automatic renewal of an existing Subscription.

Immediate Start and Proportionate Charges

By subscribing to the Service, You expressly request that We begin supplying it immediately, without waiting for the 14-day cancellation period to end.

If You then cancel within that period, You will pay Us a proportionate amount for the part of the Subscription already supplied to You, calculated by reference to the total price of the Subscription. No other charge applies.

How to Cancel

You may cancel a new Subscription within the 14-day period by any clear statement setting out Your decision, including:

• By email: support@pixelwatcher.io
• By post: Plus X Innovation, Lewes Road, Brighton BN2 4GL, UK

You may, if You wish, use the following model cancellation form, though You do not have to:

To Yellow Raincoat Ltd, Plus X Innovation, Lewes Road, Brighton BN2 4GL, UK, support@pixelwatcher.io:

• I hereby give notice that I cancel my contract for the supply of the following service: [Subscription]
• Ordered on: [date]
• Name of consumer: [name]
• Address of consumer: [address]
• Date: [date]

Refunds

If You cancel within the 14-day period, We will reimburse You without undue delay, and in any event within 14 days of the day We are informed of Your decision to cancel, less any proportionate amount owed under Immediate Start and Proportionate Charges above.

We will use the same means of payment You used for the original transaction, and You will not incur any fee as a result of the reimbursement. Refunds are processed by Paddle.com, acting as the Company's merchant of record and reseller for the Service, back to Your original payment method.

Cancelling After the 14 Days

Once the 14-day cancellation period has passed, cancelling Your Subscription does not entitle You to a refund for the current Subscription period. You will continue to have access to the Service until the end of the period You have already paid for. Beyond this, refunds are granted entirely at the Company's discretion, considered on a case-by-case basis.

Changing Your Plan

Moving between plans is settled as proration and account credit applied to Your Subscription, not as a refund payment.

Contact Us

If you have any questions about this Refund Policy, You can contact us:

• By email: support@pixelwatcher.io